Terms & Conditions
Customer Care
We are committed to providing quality products and a positive customer experience. If you have any questions about your order, products, delivery, or general enquiries, please contact us using the details provided on our website.
We aim to respond to all customer queries as promptly as possible during standard business hours. Please note that order processing and dispatch times may vary, and delays outside of our control (such as courier delays) may occur.
For issues relating to damaged items, incorrect orders, or missing products, customers are required to notify us within a reasonable timeframe after delivery so we can assist accordingly.
Wholesale Inquiries
We welcome wholesale and bulk order enquiries from businesses, event organisers, and corporate clients.
Wholesale pricing, minimum order quantities, lead times, and customisation options vary depending on the product and order size.
To enquire about wholesale opportunities, please contact us via email with details of the products you are interested in, estimated quantities, and required delivery dates.
All wholesale orders are subject to confirmation, production timelines, and payment terms agreed upon in writing prior to order fulfilment.
Privacy & Safety
We respect your privacy and are committed to protecting your personal information. Any personal data collected through our website, including names, contact details, and order information, is used solely for order processing, customer communication, and service improvement.
We do not sell, share, or distribute customer information to third parties, except where required to fulfil orders (such as courier services) or comply with legal obligations.
All reasonable measures are taken to ensure that your information is stored securely and handled in accordance with applicable data protection laws. By using our website, you consent to the collection and use of your information as outlined above.
Payment Methods
- Offline Payments/EFT